Meta title Course Media Types in Viva Helix | Guide

Guide – Course Media Types

Summary

This guide describes the different course media types available in Viva Helix and their key settings: catalog display, expiration rules, notifications, and specific configurations.

Media Types and Behavior

Seminar

  • Shopcart display: visible until the start date.
  • Expiration: n/a.
  • Start button: not applicable.
  • Notifications: order confirmation, registration confirmation, assignment reminder, session start reminder, session confirmation, capacity almost full.
  • Specific setup: add capacity if required, add start/end times.

Inclass

  • Shopcart display: visible until the start date.
  • Expiration: n/a.
  • Start button: not applicable.
  • Notifications: order confirmation, registration confirmation, assignment reminder, session start reminder, session confirmation, capacity almost full, thank-you message.
  • Specific setup: add capacity if required, add start/end times.

Web conference

  • Shopcart display: visible until the start date.
  • Expiration: n/a.
  • Start button: not applicable.
  • Notifications: order confirmation, registration confirmation, assignment reminder, session start reminder, session confirmation, capacity almost full, thank-you message.
  • Specific setup: add capacity if required, add start/end times, add web conference link in the session

Hybrid Class

  • Shopcart display: visible until the start date.
  • Expiration: based on start date (validity counted from start if future, or from purchase date if past).
  • Start button: available immediately upon registration, even before the start date.
  • Notifications: order confirmation, registration confirmation, assignment reminder, session start reminder, session confirmation, capacity almost full.
  • Specific setup: add capacity if required, add start/end times, add passing grade.

Online

  • Shopcart display: configured by setup.
  • Expiration: based on start date (or purchase date if already started).
  • Start button: available from the start date.
  • Notifications: order confirmation, registration confirmation, assignment reminder, expiration warning, registration expired, course completed successfully, final exam result (failure).
  • Specific setup: add validity for expiration (if different from Vivaclient default), add passing grade.

Webinar

  • Shopcart display: configured by setup.
  • Expiration: same logic as online courses (based on start date or purchase date).
  • Start button: available immediately upon registration, even before the start date.
  • Notifications: order confirmation, registration confirmation, assignment reminder, session start reminder, thank-you message.
  • Specific setup: add validity for expiration if needed, add start/end times.

Article

  • Shopcart display: not impacted by dates; must be set to private manually if needed.
  • Expiration: n/a.
  • Start button: not applicable.
  • Notifications: order confirmation.

Service Requesition

  • Shopcart display: not impacted by dates; must be set to private manually.
  • Expiration: n/a.
  • Start button: not applicable.
  • Notifications: order confirmation, registration confirmation.
  • Specific setup: add validity for expiration if needed.

Tips

  • Select the course media type that best fits the actual training format (in-person, online, blended, etc.).
  • Ensure validity periods and notifications match the session format.
  • For Articles or Service Requests, manage visibility and expiration manually.

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